Last Updated: August 14, 2026
Refund & Cancellation Policy
This Refund & Cancellation Policy explains the general approach of Zentravyx Media LLC to cancellations, refunds, advertising services, consultations, and marketing projects.
Specific terms may be established in a proposal, invoice, statement of work, or separate agreement.
1. Marketing Services
Zentravyx Media may provide:
- Creative strategy
- Branding
- Digital advertising
- Media planning
- Performance marketing
- Analytics
- Campaign optimization
- Marketing consulting
2. Project Payments
Projects may require:
- Deposits
- Milestone payments
- Monthly fees
- Campaign management fees
- Advertising budgets
- Other agreed charges
Payment terms will generally be specified in the applicable agreement or invoice.
3. Advertising Spend
Advertising media spend paid to third-party advertising platforms is generally separate from Zentravyx Media’s service fees.
Refunds of advertising spend may be subject to the policies of the applicable advertising platform.
4. Cancellation
Clients may request cancellation by contacting us.
Cancellation terms may depend on:
- Project agreement
- Services already performed
- Campaign status
- Advertising commitments
- Third-party costs
- Applicable law
5. Completed Services
Fees for services already completed or performed may not be refundable unless otherwise agreed in writing or required by applicable law.
This may include:
- Strategy development
- Creative work
- Campaign setup
- Media planning
- Advertising management
- Analytics
- Consulting
- Reporting
- Campaign optimization
6. Third-Party Charges
Third-party services may have their own refund policies.
These may include:
- Advertising platforms
- Software platforms
- Hosting providers
- Analytics services
- Marketing tools
Zentravyx Media cannot guarantee refunds for charges imposed directly by third parties.
7. Duplicate Charges
If you believe you have been charged incorrectly or more than once, contact:
Please provide the relevant invoice or transaction information.
Do not send complete credit card numbers by email.
8. Refund Requests
Refund requests should be submitted as soon as reasonably possible.
We may request:
- Name
- Company
- Invoice number
- Payment date
- Amount
- Service involved
- Reason for the request
9. Refunds Required by Law
Nothing in this Policy limits any mandatory refund or cancellation rights provided by applicable law.
10. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
The current version will be identified by the “Last Updated” date.
11. Contact
Zentravyx Media LLC
734 9TH ST W
STE 13
Columbia Falls, MT 59912-3859
United States
Email: info@zentravyxmedia.com